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Custom made dog collars, leads and accessories

Returns/refund Policy

Our products are handmade using quality fabrics  are finished to a high standard. They are designed to be as durable as possible, however if you are not totally satisfied with your purchase please contact us using the form below. Please note the following before contacting us:

  • If the item you ordered is not suitable you may return within 14 days for a refund (of original item cost minus postage) or replacement for a more suitable item
  • Should you wish to replace your item with a higher priced product, the difference is payable before the replacement is dispatched. If the replacement item is a lower price than the original, the difference will be refunded
  • If your item develops a fault please contact us using the form below in the first instance. Any faulty item will be replaced or repaired as appropriate. All items are covered for faults for 6 months from the date of purchase. Please note, normal wear and tear will not be covered.
  • Bespoke/made to measure items are not returnable except in the case of faulty items
  • Postage costs will not be refunded. Postage for replacement products is payable before the order is dispatched (except in the case of faulty items)

If you need to pay postage for replacement items, you can do so here

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